The Certificate III in Customer Engagement is a qualification designed to help businesses meet the complexities of modern customer service environments. Throughout the course, students will be trained to work with multiple communication channels, provide exceptional customer service, show leadership, work in a team, as well as adhere to workplace health and safety and the opportunity to cross sell products and services.

Course Details

Recognition

Nationally recognised - meets Australian Qualifications Framework standards

Delivery Method

Face-to-face/online

Duration

12 months

Career Oppotunities

- Customer Services Representative
- Sales Consultant
- Call Centre Agent
- Customer Contact Assistants or Operators

Subjects

4 Core , 8 electives*

  • BSBCUE301 Use multiple information systems
  • BSBCUE307 Work effectively in customer engagement
  • BSBCUE309 Develop product and service knowledge for customer engagement operation
  • BSBCUS301 Deliver and monitor a service to customers
  • BSBCUE203* Conduct customer engagement
  • BSBWOR203* Work effectively with others
  • BSBMGT401* Show leadership in the workplace
  • BSBSUS401* Implement and monitor environmentally sustainable work practices
  • BSBWHS201* Contribute to health and safety of self and others
  • BSBWHS302* Apply knowledge of WHS legislation in the workplace
  • BSBWOR201* Manage personal stress in the workplace
  • FNSSAM301* Identify opportunities for cross-selling products and services

Entry Requirement

There are no specified entry requirements; however all prospective students are to have a personal interview to assess their suitability for the course and they also are required to undertake an LLN screening evaluation.

Assessments

Short Answer Questions, Projects, Case Studies, Reports, Portfolios, and scenario based learning