This qualification is ideal for individuals seeking to apply a broad range of administrative competencies and technical support within the workplace. This course will equip the participant with the skills to produce a range of business documentation, prepare financial documents and deliver quality customer service.

Course Details


Nationally recognised - meets Australian Qualifications Framework standards

Delivery Method



12 months

Career Oppotunities

- Accounts Clerk
- Accounts Payable Clerk
- Junior Personal Assistant
- Office Assistant
- Receptionist


2 Core , 11 electives*

  • BSBWHS201 Contribute to health and safety of self and others
  • BSBCUE307 Develop keyboarding speed and accuracy
  • BSBITU306* Design and produce business documents
  • BSBWRT301* Write simple documents
  • BSBITU303* Design and produce text documents
  • BSBADM307* Organise schedules
  • BSBITU302* Create electronic presentations
  • BSBITU304* Produce spreadsheets
  • BSBFIA303* Process accounts payable and receivable
  • BSBPRO301* Recommend products and services
  • BSBDIV301* Work effectively with diversity
  • BSBCUS301* Deliver and monitor a service to customers
  • BSBCMM301* Process customer complaints

Entry Requirement

There are no specified entry requirements; however all prospective students are to have a personal interview to assess their suitability for the course and they also are required to undertake an LLN screening evaluation.


Short Answer Questions, Projects, Case Studies, Reports, Portfolios, and scenario based learning