The Certificate III in Retail provides the skills and knowledge for an individual to be competent in a range of activities and functions required in a wide range of retail settings.
This qualification will provide you with the skills needed to work in settings such as speciality stores, department stores or supermarkets. Throughout the course you will be taught point of service sales, provide product and service advice and how to sell products.

Course Details


Nationally recognised - meets Australian Qualifications Framework standards

Delivery Method



6 month

Career Oppotunities

- Frontline Sales Assistant
- Customer Service Representative- Customer Service Assistant
- Shop Assistant
- Retail Supervisor
- Team Leader and Senior Sales Assistant


8 Core , 6 electives*

  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXRSK001 Identify and respond to security risks
  • SIRXSLS001 Sell to the retail customer
  • SIRXWHS002 Contribute to workplace health and safety
  • CHCDIV001* Apply point-of-sale handling procedures
  • SIRXCCS202* Work with diverse people
  • BSBMKG401* Profile the market
  • SIRRFSA001* Handle food safely in a retail environment
  • BSBMGT401* Show leadership in the workplace
  • BSBCMM301* Process customer complaints

Entry Requirement

There are no specified entry requirements; however all prospective students are to have a personal interview to assess their suitability for the course and they also are required to undertake an LLN screening evaluation.


Short Answer Questions, Projects, Case Studies, Reports, Portfolios, and scenario based learning